UX design case study
Helpers app
The app helps people with disabilities to find ASAP help from the project volunteers near them in real time
Concept
People with disabilities struggle to ask strangers about small help, it’s insecure and also they can’t be sure if the person is happy to help.
Create an app that also will become a community and safe space for people with disabilities to confidently ask for help
Create an app that also will become a community and safe space for people with disabilities to confidently ask for help
IA
Concept, Empathize, Ideate, UX research, Wireframe, Prototype, Usability testing, UI design, Adaptive design
Concept creator, UX designer
My role
Target audience
- People with disabilities or people who accidentally need other people's support to complete their daily tasks. Age 13 to 99
- People who are able to help and loves to help
Challenges and constraints
AccessabilityThe product should accessible to people with multiple health issues - hearing, mobility, visual and other
SafetyThe product has to provide the best safety support for sensitive categories of people
UsablityThe product has to be intuitive, easy to use, logically designed.
User Research
Initial design concept
Sketches and wireframes
User Testing results
Unmoderated usability study, 5 participants
Usability testing findings
- Safety reasonsWe need to remove Venmo and Zelle buttons from the chat.
- Task completionWe need to make the “close the request” screen.
- Rating systemAdd rating system and separated account screen for other users from the app.
Improvements
Fixed low-fidelity prototype
App high fidelity mockups
Adaptive design
