UX design case study
Animal Shelter website
The focus on a volunteer registration user flow
People with disabilities struggle to ask strangers about small help, it’s insecure and also they can’t be sure if the person is happy to help.
Create an app that also will become a community and safe space for people with disabilities to confidently ask for help
Create an app that also will become a community and safe space for people with disabilities to confidently ask for help
Concept
My role
UX designer
Concept, Empathize, Ideate, UX research, Wireframe, Prototype, Usability testing, UI design, Adaptive design
IA
Target audience
People who visit the Animal shelter website to adopt, donate or become a volunteer. Usually, people from 16 to 99 years old, who have time and inspiration for that, retired people and students
Challenges and constraints
Understandable flow
For people who are not familiar with internet and apps it might be challenging to sign up for a volunteer program
Descriptions
A lot of people are able and inspired to help, but have no idea how it works, so they are not volunteering
Adaptive
The website should work perfectly both ways - desktop and mobile (+tablet)
User Research
Initial design concept
Wireframes
User Testing results
Unmoderated usability study, 2 participants
Challenges and constraints
Time
Both participants finished the task less than in 2 minutes
Task completion
Task has been completed
Hierarchy
One of users proposed to switch 2 chapters on a volunteer page
User Testing results
Fixed low-fidelity prototype
Desktop high- fidelity mockups
What I've learned
First work experience with a non-profit organization, importance of descriptiveness
First work experience with a non-profit organization, importance of descriptiveness
